DISCLAIMER
Every effort has been made to offer the most current, correct and clearly expressed information possible within this site. Nonetheless, inadvertent errors can occur and applicable laws, rules and regulations may change.
The information contained in this site is general and is not intended to serve as advice. No warranty is given in relation to the accuracy or reliability of any information. Users should not act or fail to act on the basis of information contained herein. Users are encouraged to contact Thnk Advisory for advice concerning specific matters before making any decision.
PRIVACY POLICY
Thnk Advisory (“Thnk”) is committed to treating the personal information we collect in accordance with the Australian Privacy Principles contained in the Privacy Act 1988. This privacy policy (“Privacy Policy “) demonstrates its firm commitment to privacy.
This Privacy Policy applies to personal information collected by Thnk.
Thnk will update this Privacy Policy as required. If it is changed, the changes will be posted on Thnk’s website so that you are always aware of the sort of information collected, how the information may be used, and under what circumstances it may be disclosed by Thnk.
Please note that if at any time Thnk is required by law to release information about you or your organisation, Thnk must cooperate fully.
What sort of personal information does Thnk collect and hold?
Thnk collects personal information that is reasonably necessary for providing services, e.g. financial planning, tax, audit, accounting and business services, and includes the following:
- Name, contact and address details;
- Nature of business;
- Qualifications, memberships and other accreditations;
- Additional personal information from a client or prospective client such as family relationships and business connections; or
- Financial records and associated information.
Thnk does not collect any personal information other than that necessary for, or directly relating to, the purpose for which Thnk has been or may be engaged.
How does Thnk collect personal information?
Thnk only collects personal information that has been provided to us directly by our clients or prospective clients, employees or prospective employees, associates of clients or is otherwise available in the public domain that will assist us in the successful provision of professional services. We highlight the information may have been obtained in either written or verbal form.
Where it is considered unreasonable or impractical to collect personal information (e.g. name, address, date of birth) directly from an associate of a client (e.g. spouse), Thnk may collect personal information through other means.
The extent and type of information we receive from you on our external website depends on the information you provide to us through our mailbox address and / or registration process on our site for publications.
Our website uses cookies (ie. small text files stored on a computer that help us know which browser the operator is using, where they have been on our site and which web sites they linked from to arrive at our site). A user who does not accept the cookie may not be able to access / view certain areas of the site. We use this information about the number of visitors and their use of the site in aggregate form to make our site more useful to the user. If the user prefers not to accept a cookie, they can set their web browser to warn them before accepting cookies and / or disallow cookies.
How does Thnk use your personal information?
Thnk may at times use and disclose personal information for the fundamental purpose for which the information is collected. We utilise personal information collected for a number of purposes, including:
- Providing professional services;
- Completing our internal business processes;
- Communicating with clients, prospective clients and other external parties;
- Providing marketing information relating to our business;
- Complying with our legal and regulatory requirements;
- Responding to requests or enquiries in the business process; and
- For any other business related purpose.
To whom does Thnk disclose your personal information?
We do not disclose personal information to third parties unless necessary to support the provision of our services to clients for which we have been, or expect to be, engaged, or as required by law.
Thnk may disclose personal information to third party service providers (e.g. IT support), in limited circumstances, who assist us administer our business. Should Thnk be required to provide personal information to third parties outside of the firm, we will make every effort to ensure the confidentiality of the information being provided is protected.
Overseas services disclosure
We may need to provide personal information to overseas recipients in order to provide the services under the terms of our engagement or prospective engagement. The location to which the information will be provided will depend upon the nature of the client assignment (e.g. specialisation / area of expertise).
Where personal information is disclosed to overseas recipients, Thnk will take all reasonable steps to ensure the personal information is secure and treated in accordance with Australian Privacy Principles.
How will Thnk keep your personal information secure?
Thnk has security measures designed to protect against the loss, misuse and/or alteration of the personal information under its control. Only authorised Thnk personnel have access to personal information, who are required to treat all information confidentially. We may be required to maintain personal information for a long period of time, however, this information is destroyed when no longer required in accordance with our document destruction policy.
Our policy is to maintain all electronic records within Australia. However, on occasion, a limited number of software applications may involve the storage of personal information within an overseas location, this will vary depending on the provider.
Thnk will only store data with an external provider when an assessment has been made to determine the security protocols are consistent with the level of security that Thnk could provide if stored in-house and when Thnk is able to meet its commitments under Australian Privacy Legislation.
Correcting and updating your personal information
If a person believes the personal information held by Thnk is incorrect or out of date, we request you contact our office to assist us in maintaining current records. Please refer below for contact details.
Access to personal information
You can request access to your personal information held by Thnk in accordance with Australian Privacy Principles, please request this information in writing to our office. The Australian Privacy Principles set out the circumstances in which we can refuse requests for personal information. If we do refuse a request, we will provide a written statement that sets out the reasons.
Complaints
You may make a complaint about Thnk’s handling of your personal information, or in relation to your dealings with us about your personal information, by contacting our office as specified below.
Thnk handles any complaints received by providing a written response within 30 days of receipt of the written complaint and, where appropriate, advise you of the general reasons for the outcome of the complaint. If a party is not satisfied with our response to a complaint lodged, they may contact the Commonwealth Information Commissioner.
How to Contact Us
If you have any questions about this Privacy Policy, please contact our office via email at info@thnkadvisory.com.au or telephone +61 (8) 8333 7300.